Legal Document

Privacy Policy

Overview

Our Commitment to Privacy

EQ Group (ABN 40 981 461 793) is committed to protecting the privacy of individuals whose personal information we collect. This Privacy Policy explains how we collect, use, store, disclose, and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you consent to the collection and use of your personal information as described in this policy.

01

What Personal Information We Collect

Contact and identity information: full name, job title, organisation, email, telephone, business address.

Engagement information: business requirements, strategic goals, operational information shared during an engagement, financial information for invoicing, correspondence.

Website usage: IP address, browser type, pages visited (via server logs), information submitted through contact forms.

We do not knowingly collect sensitive information unless expressly required for an engagement and with the individual's consent.

02

How We Collect Personal Information

We collect personal information directly when you submit an enquiry, engage our services, attend a discovery session or meeting, correspond with us, or provide information as part of an engagement.

We may also collect information from third parties such as referrals or publicly available professional profiles where relevant to an engagement.

03

Why We Collect and Use Personal Information

• Respond to enquiries and provide information about our services
• Deliver consulting services agreed under a Scope of Work
• Issue invoices and manage payment
• Maintain records required for taxation and legal compliance
• Improve our services and website experience
• Send service updates or relevant insights (where you have consented)

04

How We Store and Protect Personal Information

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. We retain client engagement records for 7 years in accordance with Australian taxation and business record-keeping obligations.

Personal information is stored on secure servers located in Australia or in cloud services that comply with applicable Australian data residency and security standards where reasonably practicable.

05

Disclosure of Personal Information

EQ Group does not sell, rent, or trade personal information to third parties. We may disclose personal information to subcontractors bound by confidentiality obligations, service providers assisting with business operations, legal authorities where required by law, and professional advisors under professional confidentiality obligations.

06

Your Rights

Under the Australian Privacy Principles, you have the right to access personal information we hold about you, correct inaccurate information, complain about a breach of the APPs, and opt out of marketing communications.

If you are not satisfied with our response to a privacy complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

Contact

Privacy Enquiries

EQ Group — Privacy Officer
ABN 40 981 461 793 · West End, Brisbane QLD 4101, Australia
info@eq-group.org · 0413 692 505

We will acknowledge receipt within 5 business days and respond fully within 30 days.